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NOC Network Operations Engineer

EXECUTIVE

Nairobi

3 weeks ago


Job Description

The NOC Network Operations Engineer has the responsibility of monitoring and maintaining the network, servers and any telecommunications equipment in the company datacenter. When the system malfunctions, the NOC technician troubleshoots the network, makes repairs and gets the system back up as quickly as possible. This can require the technician to work at all hours of the day, depending on when the network disruption occurs. There are three main roles in the Network Operation Center (NOC), these are: – to ensure maximum possible service availability and performance; to provision customer network services on core equipment and; to provide support services for Engineering and other technical teams. Interested candidates who meet the qualifications mentioned above are encouraged to apply by sending an updated CV clearly indicating the Job Position in the SUBJECT line

Required Knowledge, Skills, and Abilities

  1. Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance Review and general clean-up of Ticket Ensure timely resolution to trouble Ensure timely follow up with customers via e-mails or phone calls
  2. Troubleshooting Network issues Toll Fraud monitoring Carrier route testing capturing and analyzing customer QoS and RFC events Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to Detect what repairs and maintenance is needed in the office, provide a report and follow up
  3. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and IP/Packet Core Engineers

Education + Experience