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Customer Care Manager



1 week ago

Job Description

The successful candidate will report to the Managing Director and be responsible for commercial viability and business development of the Company putting in place strategies for continuous improvement of customer service delivery and monitoring and reporting on billing efficiency, revenue collection and customer care in line with the strategic plan.

Required Knowledge, Skills, and Abilities

  1. Proven customer management and people management experience

Education + Experience

  1. Bachelor’s Degree Business Administration(Accounting option) or Finance from a reputable University, Be in possession of a professional qualification and a member of a professional body in good standing (CPA-K, ACCA or any other recognized body); Master’s Degree in Finance or Business Administration will be an added advantage