The incumbent will be responsible for fulfilment of business requirements on existing and new service platforms and enablers including requirements elicitation, analysis, planning and implementation in accordance with organisational objectives.
The job holder will also;
Coordinate all activities relating to routine maintenance, corrective maintenance, root cause analysis and network quality initiatives for the active network components.
Manage the service providers and TowerCo’s ensuring passive network components are adequately maintained.
Lead a team of field engineers and will need to have a proven track record of delivering outstanding results through people.
Need to be highly familiar with internal and external SLA’s, escalation matrix and governance and understand fully the implications of SLA‘s and the impact on customer satisfaction.