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Workshop Manager


Mombasa, Kenya

1 week ago

Job Description

Ensuring supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct. Managing inward goods, checking quantities, dispatching goods and receipting invoices Regularly reporting progress on each job and quickly communicating delays or concerns with the Operations manager. Report on manpower overruns or shortfalls. Ensuring adequate maintenance of tools, equipment and other materials in the Service Area. Investigating customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action. Developing and implementing systems to record, file and store information pertaining to client enquiries. Identifying staff that require on-going training and implement training opportunities to ensure their skills are improved.

Required Knowledge, Skills, and Abilities

  1. Good interpersonal skills
  2. Requires specific technical knowledge of maintenance and repair of various vehicles, including tractor trailers, RTGs, reach stackers, and mobile cranes
  3. Must be able to interpret engineering drawings, layouts, and specifications and familiar with various types of safety gear and their application
  4. Advanced verbal and written communications skills in English, in addition to effective interpersonal skills & knowledge of Microsoft applications
  5. Dynamic, strong analytic and problem solving skills
  6. Strong leadership and ability to coach and motivate team
  7. Ability to advise customers on the required jobs in a timely, professional manner

Education + Experience

  1. Bachelors Degree in Mechanical Engineering (Automotive Option) or a related discipline At least 3-5 Years relevant sales experience in related industry
  2. Extensive Knowledge of mechanical issues, warranties, service and general repairs Must have previously held a supervisory role