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Customer Experience and Administration Representative at Olivado EPZ

EXECUTIVE

Nairobi

2 weeks ago


Job Description

Manufacturing / Production / FMCG

Required Knowledge, Skills, and Abilities

  1. Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company
  2. Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services
  3. Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers
  4. Provide current and any updates on payments and harvest; provide farmers statements
  5. Communicate any issues urgently to the business analytics manager
  6. Prepare, print and issue farmers statements on a regular and timely basis
  7. Update competitor and price matrix reports

Education + Experience

  1. A certificate in human behaviour, organisation behaviour