Primary responsibility is in the area of PACS ticket resolutions in an effective and efficient manner.
Understand the functions of the specific T24 module, in which expertise needs to be built via training programs including on the job training, class room training and training material available on the knowledge-base.
Fully understand the details provided in logged ticket. Validate the completeness of information provided and if required, seek to collect outstanding information from client. Use the collected information to analyse the problem.
When identified as a bug, complete the required documentation process including product analysis of defect, clearly and explicitly indicating reason and resolution of the defect. Work in collaboration with the Development team to provide any additional information as required to fix and test the problem effectively.