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Head of Customer Success

Gathauri Timothy

Nairobi, Kenya

3 weeks ago


Job Description

Closely manage an expanding portfolio of enterprise accounts Be responsible for the ultimate success of ILARA Health customers, including onboarding, implementation, and renewal Work closely with enterprise accounts to establish clear goals and milestones that you and the customer will be working towards Ensure customer loyalty by nurturing long-term partnerships Synthesize customer feedback and work with internal teams to respond to customer needs Generate, maintain and share educational resources, trainings, and best practices Bring additional value by encouraging deeper feature adoption by identifying opportunities for expansion Requirements: 3-5 years experience as a Customer Success Manager Interest or experience in health-tech (preferred) Benefits of working at Ilara Health ● At Ilara Health, we are a diverse team of highly energized local and international individuals, committed to listening to the needs of our customers in peri-urban/rural primary healthcare facilities that do not have access to common diagnostic tests ● Every individual from our interns to the company founders contributes to the success of the company in different ways ● Every team member at Ilara Health has the same drive and excitement towards achieving the collective goals. Working hard and being creative are synonymous in our start-up ethos ● You will have the opportunity to directly/indirectly impact primary healthcare facilities/patients by dramatically improving the quality of healthcare for millions ● Competitive Salary package based on a fixed and variable component To apply Please email you CV/Resume to ​careers@ilarahealth.com​ with the name of the position in the subject of the email

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