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ICT Officer



2 weeks ago

Job Description

Job Summary • A Bachelor degree in Communications & Media, Computer Science, Information Technology, Computer Information Systems, Management Information Systems or other ICT related disciplines from a recognized Institution; • At least one (1) year post graduation experience. • Satisfy the requirements of chapter six of the constitution of Kenya on leadership and integrity.

Required Knowledge, Skills, and Abilities

  1. • Ensuring that the service request desk/help desk operates as a highly professional service center that meets end user needs; • Receive, assign and escalate service request as per priority levels; • Receive calls from ICT customers; • Assign logged requests to the relevant ICT officers for action; • Close all requests and provide feedback to the user; • Offer first level support to customer requests; • Prepare helpdesk reports periodically as required; • Any other lawful duties as may be assigned from time to time

Education + Experience