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Customer Service Officer at HFC Limited

EXECUTIVE

Nairobi

6 days ago


Job Description

To manage queues by constantly monitoring customers wait time so as to ensure timely customer service. To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations. To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Required Knowledge, Skills, and Abilities

  1. Minimum 3 years’ experience in teller duties, customer service & bank back-office operations

Education + Experience

  1. A business related degree from a reputable institution