Business Unit: V.I.P.
Operation Environment: High Value Customer Support and Development 24x7 based in Manila, Philippines
Job Purpose: Deliver the highest quality of service to Asia BGE High Value Customers
Assist with knowledgeable support to all customer requests across all products and all channels
Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
Delivering first time resolution to all customer requests up to authority and permission levels
Creating and constantly developing unique positive personal relationships with a High Value Customers
Maintain customer profiling and communication database history for all High Value Customers