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Customer Support Service Engineer Tier II at Liquid Telecom Kenya



1 week ago

Job Description

Liquid Telecom is a leading communications solutions provider across 13 countries primarily in Eastern, Central and Southern Africa that serves mobile operators, carriers, enterprise, media and content companies and retail customers with high-speed, reliable connectivity, hosting and co-location and digital services. Reporting to the SOC Manager, this role serves to provide customers with excellent remote technical support based on tickets raised from Tier 1 most efficiently and effectively. All customer related issues need to be resolved within the stipulated SLA. The role provides 24/7 support to customers.

Required Knowledge, Skills, and Abilities

Education + Experience