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Job Description

The holder of this job is responsible for collecting and tabulating customer care data to enable improvement in the service delivery at the Kenya Bureau of Standards. . Receiving all customers/visitors to Kenya Bureau of Standards, records all details of visitors/customers and direct them to respective officers; ii. Receiving correspondence delivered, records and dispatch to the designated person/offices; iii. Conducting monthly telephone surveys by calling customers/visitors and enquiring on their experience during the past visit to Kenya Bureau of Standards; iv. Receiving and forwarding complaints to the customer care officer; v. Ensuring availability of informational brochures at all customer point/receptions in order to inform customers about Kenya Bureau of Standards and its services; vi. Collecting feedback forms from suggestion boxes weekly; vii. Implementing the Quality Management System; viii. Displaying information on plasma screen /notice board to guide technical committee members to various meeting rooms; and ix. Returning identity documents to customers and contacts those who have forgotten to minimize cases of loss of identification documents

Required Knowledge, Skills, and Abilities

Education + Experience

1. KCSE C- (Minimum) b