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Customer Service Executives

Tribus-TSG Limited

Two Rivers Mall, Nairobi, Kenya

3 weeks ago

Job Description

The role of the job holder is to act as a liaison between the client and their customers ensuring client satisfaction with the organization's products and services.

Required Knowledge, Skills, and Abilities

  1. Maintain thorough knowledge of the company’s products and services and share the information to customers
  2. Resolve customer complaints regarding the services offered at the development to achieve and maintain superior customer experience
  3. Respond to all direct/indirect customer queries and requests promptly and properly either via email, dialogue or phone calls
  4. To understand the client’s Customer: who they are, their preferences and what they are communicating and use the same as leverage to create a database and provide gold standard service
  5. Be brand ambassadors: as the face of destination, be the ambassador to sell it in our customer interactions
  6. Liaise with various departments as well as the contact centre to ensure that customers receive end to end quality customer service
  7. Handle special service requests such as group visits, VIP handling, event coordination, third party requests etc
  8. Adequately follow up and close on opportunities

Education + Experience

  1. Certificate in customer service, social sciences or front office management
  2. Degree/Diploma in Business related courses will be a plus
  3. Minimum 2 years’ experience in front office management / customer service/ social sciences or any relatable relevant field
  4. Excellent communication and presentation skills
  5. Ability to multi-task, prioritize and manage time effectively