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IT interns

Mwenda Phineas

Nairobi Kenya

1 year ago

Job Description

Job Summary Requirements • Degree/Diploma in IT/ BBIT/ Computer Science/ Computer Engineering • Understanding of networking protocols and PABX systems • Basic knowledge and understanding in Office 365 Administration • Team player • Good communication skills • Self-starter

Required Knowledge, Skills, and Abilities

  1. Responsibilities Responsibilities · Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs
  2. · Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers
  3. · Serving as the first point of contact for IT Support over the phone or email through ticketing system across the countries for both local support and database Call Centre Solution Software Technical Support · Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions
  4. Walk the user through the problem-solving process
  5. · Develop training materials for IT applications · Onboarding new users on IT systems · Staff Credentials Management · Periodic software checks and updates on workstations
  6. · Sourcing for computer hardware and accessories
  7. · Review and evaluate new Technological updates rolled out on Mobile Apps and Database
  8. · Working on tasks and projects identified jointly with the supervisor/partner, to help realize the departments objective
  9. · Develop and update training materials for IT applications and onboarding
  10. · Bi-weekly reporting calls (Database and Helpdesk) with first line counterparts in the other countries

Education + Experience