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Kenya Call Reception Senior Agent

EXECUTIVE

Kakamega

1 month ago


Job Description

The Customer Service team at One Acre Fund is looking to expand and professionalize its operation, which is currently serving over 360,000 farm families in Kenya. You will report to the Deputy Reception Team Lead. Resolving, email generated tickets and auto generated missed inbound call tickets. Create and backdate manual tickets on zendesk. Inform the Deputy Team Lead any new areas that need to be added in Zendesk this includes, macros, categories, and tags Review, confirm, and ensure all the missed inbound Auto- generated ticket are resolved by adding ticket reference of client existing ticket generated or scheduling a call to our clients to ensure abandoned call during peak time are called back. Benefits Health insurance, paid time off

Required Knowledge, Skills, and Abilities

  1. 1 Year work experiences in a demanding business, bank or NGO Excellent interpersonal and communication skills Integrity and a, no matter the situation
  2. Passionate about serving smallholder farmers Proficient in email and internet websites Understanding of the OAF core program model Language: Fluent in English, Swahili and a specific local dialect

Education + Experience

  1. Diploma or B